I woke up this morning and decided to see if I could log into Gowalla for shits and giggles. Well looky looky here. I was able to log in! It seems they’ve finally unbanned me for NOT CHEATING. I’ve been checking every few days to see if they have or haven’t unbanned me, again for shits and giggles. It’s been over 4 weeks since they banned me for just picking up an exclusive item.
After a few emails back and somewhat forth with Gowalla CEO Josh Williams (and never a response back from their main support email), I didn’t hear back from him for over 2 weeks. Last he said that my account would be reinstated with a group of other accounts & I would be able to start checking in again “soon.” That was over 2 weeks ago. Like I said in my last post on this matter, “soon” is a few days to me, not a week and not 2 weeks.
I have been knocking Gowalla hard on Twitter the past few weeks for their lack of communication skills and their terrible customer support. Gowalla and Josh Williams really need to work on these. Over the past few weeks I’ve heard from other Gowalla users (current and former) that have the same complaints about Gowalla’s customer service. It’s pretty pathetic that such a company in these days, especially one that is involved with social networking, has horrible communication and customer service skills.
I’ve mentioned this news on my Twitter feeed and I’ve been asked by several people if I’ll start using Gowalla again. In my last post I did say “Goodbye & Fuck You Gowalla.” Right now I don’t know what I’ll do. I still haven’t received an email from Gowalla or Josh Williams apologizing for banning me when I never cheated. I still think what they did was wrong and it’s been compounded by their lack of communication, terrible customer support, speed to resolve the issue (see posts 1, 2, 3), and the lack of any form of apology for the entire situation. And I still haven’t heard why they never selected me as a STE (mentioned to Josh Williams in our emails). Great communication skills! I still need to think about using Gowalla again. My anger towards them has not changed yet. Maybe someone at Gowalla will grow some fucking balls!
I would like to thank Lucas and JefCon1 for showing solidarity with me during the past 4 weeks (I think they were the ONLY ones to do so publicly) and anyone else that stopped using Gowalla because of this. Thanks to everyone that retweeted my posts on this. And to anyone else that didn’t feel like showing your support, “Go fuck yourselves, you cunts!”


















